How can we help?
Find quick answers or check an order from payment through delivery.
Common questions
Where is my gift card code?+
Open Track order and enter the order reference with the email used at checkout. Once payment and delivery are complete, your code appears on the order page and is sent to your email.
My Mobile Money payment is still pending+
Approve the prompt on your phone and keep the order page open. If the request expires, use Retry payment before the order expires.
Which USDT network should I use?+
Send USDT only on the network shown on your order: TRC20 or BEP20. Sending another token or using another network can result in permanent loss.
Can I return a gift card?+
Digital codes and completed top-ups cannot usually be reversed. If a delivered code does not work, contact support without sharing the full code publicly.
Why does the redemption region matter?+
Many brands restrict gift cards to accounts registered in a particular country or region. Your shopping country and the card’s redemption region can be different, so check both before paying.
How do I check a bill payment or top-up?+
Use Track order with your reference and checkout email. Completed service orders show the recipient and transaction confirmation instead of a gift code.