Fair help when something goes wrong.
Digital products move quickly and often cannot be reversed, but we will investigate payment and delivery problems.
Last updated 6 October 2026
Before fulfillment
If payment fails or an order expires without confirmed payment, no product is delivered. Confirmed duplicate or excess payments are reviewed and returned through the available payment channel where possible.
After fulfillment
Delivered gift-card codes, completed mobile top-ups, and completed bill payments are normally final because they can be used immediately or sent irreversibly to the supplied recipient.
Invalid or unusable codes
Contact support promptly with the order reference, an explanation, and any error shown by the brand. Do not send the complete code in an unsecured message. We may ask the supplier to verify issuance and redemption status.
Incorrect recipient or region
We cannot reverse a completed order sent to a number, account, player ID, or redemption region entered by the customer. Review the confirmation shown before payment.
How to request help
Email [email protected] from the checkout email and include the order reference. We will acknowledge the request and share the next step after reviewing the payment and fulfillment records.